Refund Policy

Effective Date: May 10, 2026

At KENDIski, we aim to ensure customer satisfaction with every purchase. This Refund Policy explains the conditions under which refunds are issued for purchases made through our website or physical store.

1. Eligibility for Refunds

Refunds may be issued under the following conditions:

1. The item is returned within 7 days of purchase or delivery
2. The item is unused, unworn, and in its original condition
3. The item includes original packaging (where applicable)
4. Proof of purchase is provided (receipt or order confirmation)

Refund requests that do not meet these conditions may be declined.

2. Non-Refundable Items

The following items are not eligible for refunds:

1. Items that have been worn, washed, or altered
2. Items returned after the 7-day return period
3. Clearance or final sale items (if clearly marked at purchase)
4. Items damaged due to misuse by the customer

3. Refund Process

Once your returned item is received and inspected:

1. You will be notified of approval or rejection of your refund
2. If approved, the refund will be processed within a reasonable time
3. Refunds will be issued via the original payment method used at checkout

We may contact you for additional details if needed during the review process.

4. Shipping Costs

1. Shipping fees are non-refundable, unless the return is due to an error on our part (e.g., wrong or defective item sent)
2. Customers are responsible for return shipping costs unless otherwise stated

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear proof (photos or videos).

We will assess the issue and may offer:

1. A replacement
2. A refund
3. Store credit (where applicable)

6. Refund Method and Timeline

Approved refunds will be processed using the original payment method via Paystack or other applicable channels.

Processing times may vary depending on your bank or payment provider.

7. Exchanges

Where possible, customers may request an exchange instead of a refund, subject to stock availability and item condition.

8. Contact Us

For refund requests or questions, please contact:

KENDIski

Simara Mall, 6th Floor, Shop 36

Kenya

Email: support@kendiski.com

Phone: +254722604893

Website: kendiski.com