Shipping Policy

Effective Date: May 10, 2026

At KENDIski, we are committed to delivering your orders safely, quickly, and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through our website or physical store.

1. Order Processing Time

1. Orders are processed within 1–2 business days after payment confirmation
2. Orders placed on weekends or public holidays will be processed on the next working day
3. Once processed, you will receive a confirmation notification indicating that your order has been dispatched

2. Delivery Locations

We currently deliver within:

1. Kenya (nationwide delivery depending on courier coverage)

Delivery availability may vary depending on your location and logistics partners.

3. Shipping Methods

KENDIski uses reliable third-party courier and delivery services to fulfill orders. Delivery methods may include:

1. Same-city express delivery (where available)
2. Standard courier delivery
3. Pick-up arrangements from designated points (if offered)

4. Delivery Timeframes

Estimated delivery times are:

1. Within Nairobi: Same-day delivery (within hours) to a maximum of 2 business days after dispatch
2. Outside Nairobi (within Kenya): 1–4 business days after dispatch
3. Remote areas may take slightly longer depending on courier access

Delivery timelines are estimates and may be affected by factors beyond our control, including weather conditions, traffic, courier delays, and public holidays.

5. Shipping Fees

1. Shipping fees (if applicable) will be calculated and displayed at checkout
2. Fees may vary depending on location, order size, and delivery method
3. Customers are responsible for applicable shipping charges unless otherwise stated in promotions or offers

6. Order Tracking

KENDIski provides a live order tracking system for all customers.

Once your order has been dispatched:

1. You will receive tracking details via the website and/or SMS/email
2. You can monitor your order in real time using our live tracking feature
3. Tracking updates include order status and delivery progress

7. Delivery Responsibility

1. Customers must provide accurate and complete delivery details at checkout
2. KENDIski is not responsible for delays or failed deliveries caused by incorrect addresses or contact information
3. If a delivery fails due to customer unavailability, re-delivery charges may apply

8. Damaged or Lost Packages

If your order arrives damaged or is lost in transit:

1. Contact us within 48 hours of delivery (or expected delivery time)
2. Provide clear photo or video evidence where applicable
3. We will investigate with the courier and provide a resolution, which may include a replacement, refund, or store credit

9. Delays

While we aim to deliver orders on time, delays may occur due to:

1. Courier or logistics issues
2. Weather conditions
3. High order volumes
4. Public holidays or unforeseen events

KENDIski will communicate any significant delays where possible.

10. Contact Us

For shipping inquiries or assistance, contact:

KENDIski

Simara Mall, 6th Floor, Shop 36

Kenya

Email: support@kendiski.com

Phone: +254722604893

Website: kendiski.com