Return Policy

Effective Date: May 10, 2026

At KENDIski, we want you to be satisfied with your purchase. This Return Policy explains the conditions under which items may be returned and how returns are handled.

1. Return Period

Customers may request a return within 7 days of receiving or purchasing an item.

Return requests made after this period will not be accepted.

2. Eligibility for Returns

To qualify for a return, the item must:

1. Be returned within the 7-day return period
2. Be unused, unworn, and in its original condition
3. Have all original packaging and tags (where applicable)
4. Be accompanied by proof of purchase (receipt or order confirmation)

3. Non-Returnable Items

The following items are not eligible for return:

1. Items that have been worn, washed, or altered
2. Items returned after the 7-day return window
3. Clearance or final sale items (if clearly indicated at purchase)
4. Items damaged due to customer misuse

4. Return Process

To initiate a return:

1. Contact us within the return period
2. Provide your order details and reason for return
3. Wait for approval and return instructions
4. Return the item as instructed

All returned items will be inspected before approval of any refund or exchange.

5. Return Shipping

1. Customers are responsible for return shipping costs unless the return is due to an error on our part (wrong or defective item)
2. We recommend using a trackable shipping method for returns
3. KENDIski is not responsible for lost return shipments

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

1. Contact us within 48 hours of receiving the item
2. Provide clear photos or videos as evidence
3. We will review the issue and may offer a replacement, refund, or store credit

7. Exchanges

Where possible, we may offer exchanges depending on stock availability and item condition.

Exchanges are subject to approval after inspection of the returned item.

8. Inspection and Approval

All returned items are subject to inspection. KENDIski reserves the right to:

1. Approve or reject return requests based on condition
2. Deny returns that do not meet the policy requirements

9. Contact Us

For return requests or assistance, please contact:

KENDIski

Simara Mall, 6th Floor, Shop 36

Kenya

Email: support@kendiski.com

Phone: +254722604893

Website: kendiski.com